Terms of Service
These terms govern your use of Keven Shop and the purchase of our luxury leather goods and footwear.
Effective date: January 2024
1. Acceptance of Terms
By accessing and using the Keven Shop website, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.
2. Products and Services
- We specialize in luxury leather goods and premium footwear
- Product descriptions and images are as accurate as possible
- We reserve the right to modify or discontinue products
- Prices are subject to change without notice
- All products are subject to availability
3. Ordering and Payment
Order Process
- Orders are subject to acceptance and availability
- We reserve the right to refuse or cancel orders
- Order confirmation does not guarantee product availability
- All orders require valid contact and delivery information
Payment Terms
- Payment is required at time of order
- We accept major credit cards and secure payment methods
- All prices are in Mauritanian Rupees (Rs)
- Payment processing is handled by secure third-party providers
4. Shipping and Delivery
- Fixed delivery fee of Rs 120 for all orders across Mauritius
- Standard delivery times are estimates and not guaranteed
- Risk of loss transfers to you upon delivery
- You must inspect items upon delivery
- Delivery address changes may incur additional fees
For detailed shipping information, see our Shipping Policy.
5. Returns and Exchanges
- 30-day return policy for unworn items
- Items must be in original condition with tags
- Custom or personalized items are non-returnable
- Return shipping costs may apply
- Refunds processed within 5-10 business days
For detailed return information, see our Returns Policy.
6. User Accounts
- You are responsible for maintaining account security
- Provide accurate and current information
- One account per person or entity
- Notify us immediately of unauthorized access
- We may suspend accounts for violations
7. Intellectual Property
- All website content is owned by Keven Shop
- You may not copy, modify, or distribute our content
- Product images and descriptions are protected
- Our trademarks and logos are protected
- User content must not infringe on others' rights
8. Prohibited Uses
You may not use our website for:
- Unlawful purposes or activities
- Fraudulent transactions or identity theft
- Spamming or unauthorized marketing
- Interfering with website functionality
- Collecting user information without consent
- Uploading malicious content or code
9. Disclaimers and Limitations
- Website provided "as is" without warranties
- We do not guarantee uninterrupted service
- Product colors may vary due to display settings
- We are not liable for indirect or consequential damages
- Our liability is limited to the purchase price
10. Governing Law
These terms are governed by the laws of Mauritius. Any disputes will be resolved in the courts of Mauritius. If any provision is found invalid, the remaining terms remain in effect.
11. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of modified terms.
Contact Information
For questions about these terms, please contact us:
Email: legal@kevenshop.com
Phone: +230 5123 4567
Address: 123 Luxury Lane, Port Louis, Mauritius
